What is Service Level?

A Service Level Agreement (SLA) is a contract or a part of a service contract which defines the service. In other words, SLA is an agreement
that defines the terms of service that exist between a service provider and their customer.

 Sight and Sound Limited focuses on all major service levels. Some of them are as follows: 

1. Customer SLA: Where there is an agreement between an
individual customer and a company. 

2. Service SLA: Service SLA is for every customer making use of the
services being provided by a company, e.g. Response time
for emails. 

3. Multi-level SLA: It is a combination of levels with the purpose of
addressing multiple sets of customers. 

4. Corporate SLA: This includes all Service Level Management (SLM)
issues.

5. Customer Level SLA: This includes all SLM issues that apply to a
particular group of customers.

6. Service Level SLA: This includes all SLM issues that apply to
specific services